Privacy Policy

Last Updated: 26/07/2025

The Digital Basket ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit thedigitalbasket.com ("Website"). By using our Website, you consent to this policy.

1. Information We Collect

We may collect the following data when you interact with our Website:

• Personal Information: Name, email, phone number, shipping/billing address.

• Payment Details: Credit/debit card, UPI, or wallet details (processed securely via PCI-DSS compliant gateways like Razorpay/PayU).

• Technical Data: IP address, browser type, device information, cookies 

• Usage Data: Pages visited, time spent, purchase history.

2. How We Use Your Data

Your information is used for:

• Processing orders, payments, and deliveries.

• Account management and customer support.

• Personalizing your experience (e.g., product recommendations).

• Legal compliance (e.g., tax invoices, fraud prevention).

• Marketing (with consent; opt-out anytime via email/SMS).

3. Data Sharing & Disclosure

We only share data with:

• Payment Processors: Razorpay, PayU, etc. (for transaction completion).

• Logistics Partners: Delhivery, FedEx, etc. (for order delivery).

• Legal Authorities: If required by Indian law (e.g., court orders).

• Third-Party Services: Google Analytics, Meta Ads (anonymized where possible).

4. Data Retention & Security

• Retention Period: We retain data only as long as necessary (e.g., 6 years for tax records under Indian law).

• Security Measures:

  • SSL encryption for data transmission.

  • Regular security audits and access controls.

  • Compliance with DPDPA 2023 and IT Act 2000 (Section 43A).

5. Your Rights

Under Indian law, you may:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request data portability (where applicable).

• Grievance redressal via our Data Protection Officer (DPO):

  • Email: [support@thedigitalbasket.com]

  • Address: [Greater Noida, India]

6. Cookies & Tracking

We use cookies to enhance user experience. Manage preferences via browser settings or our [Cookie Consent Banner].

7. Updates to This Policy

We may revise this policy periodically. Changes will be posted on this page with an updated "Last Revised" date.

8. Contact Us

For questions or data requests, contact:
Email: [support@thedigitalbasket.com]
Phone: +91 9211941969